IT Leaders

In this compelling episode, Olivia Fitchett shares a powerful blend of personal storytelling, neuroscience, and actionable leadership strategies to underscore the transformative impact of belonging in the workplace. Olivia opens with a vivid narrative from her time as a White House intern—a near-miss with the Secret Service that became a defining lesson in what it feels like not to belong. That moment becomes the backdrop for a deeper exploration into the emotional and organizational costs of exclusion and the measurable value of inclusion.

Drawing from her leadership experience and data from the Harvard Business Review, Olivia lays out why belonging isn’t just a warm, fuzzy concept—it’s a strategic imperative. Leaders, she argues, must recognize and respond to subtle signs of isolation, listen with intention, and create a culture that sees the whole person, not just the role. She even draws inspiration from zebras—yes, zebras—to illustrate how leaders can protect and uplift vulnerable team members through proactive support.

From heartfelt anecdotes to practical techniques like “acknowledge and validate” listening and micro-check-ins, Olivia equips tech leaders with tools to foster authentic connection, boost engagement, and build resilient, high-performing teams. Whether you lead a small team or an entire enterprise, this episode will leave you rethinking how powerful—and profitable—true belonging can be.