IT Leaders

In this episode, Angela Ciliberti-Riedling, VP of Product Strategy at QSR Automations, joins us for a deep dive into the critical role of feedback in leadership and professional growth. Angela shares her unique journey from Brown-Forman to QSR Automations, highlighting her passion for technology and product development. She introduces us to QSR Automations, a company specializing in kitchen automation for major restaurant chains, and discusses her transition from engineering to a leadership role.

Angela emphasizes the importance of feedback in leadership, citing research that shows 65% of employees want more feedback and that 98% of employees disengage when they receive little to no feedback. She provides actionable insights on how to seek and give effective feedback, stressing the need for regular, earnest conversations and the importance of listening and taking notes.

Angela also discusses common pitfalls in feedback, such as avoiding difficult conversations and the tendency for feedback sessions to turn into venting. She offers practical advice on how to navigate these challenges and ensure feedback is constructive and actionable.

Listeners will learn valuable strategies for incorporating feedback into their leadership practices, enhancing team engagement, and driving personal and organizational growth. Angela’s approach to feedback, supported by research and real-world experience, provides a comprehensive guide for IT leaders looking to foster a culture of continuous improvement.